Question 1

What payment methods do you accept?

Accepted Answer

Yandoit Creek Preserves accepts the following payment methods -
 
- Credit / Debit Cards
- PAYPAL
- Offline Payments

Question 2

What are your delivery charges?

Accepted Answer

Delivery by Australia Post
 
Australia Post charges vary depending on the weight of your parcel and your address. Our system is set up to automatically calculate your delivery charge based on these variables. 
 
Delivery by Yandoit Creek Preservse
 
We also offer a $5 personal delivery service to some of our surrounding suburbs/towns.
 
If you're in an area serviced by Australia Post as well as our personal delivery service, both options will be offered at checkout.
 
NOTE: Please ensure your delivery address is correct. If a parcel is returned to us and re-delivery is required the shipping fee will be required again.

Question 3

Can I specify a delivery time?

Accepted Answer

No. Neither Yandoit Creek Preserves nor Australia Post will specify delivery times.

Question 4

How long will it take to get my order?

Accepted Answer

Yandoit Creek Preserves will endeavour to dispatch your order within 3 business days.
 
Delivery times by Australia Post will vary depending on where you live. We suggest checking the Australia Post website to see how long they quote for delivery to your area.

Question 5

Can my order be tracked once it has been dispatched?

Accepted Answer

Orders being delivered via Australia Post can be tracked. We will email you a tracking number as soon as your parcel has been dispatched.

Question 6

Can I collect my order?

Accepted Answer

No. Yandoit Creek Preserves does not offer a Click and Collect service.

Question 7

Do you ship outside Australia?

Accepted Answer

We are only able to ship within Australia at this stage.

Question 8

Do you sell your products wholesale?

Accepted Answer

Yes, we sell our Yandoit Creek Preserves products wholesale.
 
Please visit our Wholesale Enquiries page for more information.

FAQ

Frequently asked questions

What payment methods do you accept?